Frequently Asked Questions
Everything you need to know about your Kastoor experience.
How do I track my order?
Once your order is shipped, you will receive an email with a tracking number and a link to monitor your package's journey in real-time.
What is your return policy?
We offer a 14-day return window for all unworn items in their original packaging with tags attached. Please visit our returns portal to start a request.
Do you offer international shipping?
Yes, Kastoor ships worldwide. Shipping costs and delivery times vary by destination and will be calculated at checkout.
How can I ensure I choose the right size?
Every product page features a detailed size guide. We recommend measuring yourself and comparing it to our chart to find your perfect fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout.
Are your materials sustainably sourced?
At Kastoor, we prioritize ethical production. We work closely with our suppliers to ensure high-quality fabrics that meet our environmental standards.